Night Manager

Key Details

Night Manager

£43,000

Southampton, Hampshire

Leading International Fashion Retailer

Plenty of Progression / Development Opportunities

A superb opportunity has arisen within one of the UK’s most successful retail brands. An exciting company restructure has created some incredible career opportunities for passionate / talented retailers.

Our client will offer a creative, fast paced, entrepreneurial work environment where you will thrive on being part of something unique and join an inspiring team of high energy talented Retail Manager’s.

Accelerated growth across the UK and internationally, we are now looking for top talent to help deliver further growth. A unique offering, where the customer is at the centre of all decision making, We are looking to talk to store manager, deputy manager, assistant manager candidates who will thrive working in a fast paced, customer centric retailer and are open to working nights.

You should only apply to these roles should have a retail or customer facing background. I am looking for a track record of success at driving sales results through delivering world class service and developing / leading a team. You will be ambitious and be looking to further develop your career.

Reporting to the Store Manager, The Night Manager this exciting role will encompass.

Coaching and managing your team to delivery an exceptional store environment and customer experience while driving commercial performance to maximise sales

Sales & Customer Experience

•Use all available data to gain full knowledge of your department’s performance to drive sales and meet targets

•Manage stock file accuracy in your allocated department by using all available information

•Drive improved availability in-store with a consistent focus on size and option control in conjunction with day shift managers

•Regularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis in conjunction with the day shift managers

•Support and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets

•Carry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engaged

•Support colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales

•Support the day shift managers by ensuring stock levels are maximised in order to maintain sales

People

•Work with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating)

•Motivate and engage your team with a focus on employee experience, wellbeing and recognition

•Provide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experience

•Assist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policies

•Support with Employee Relations queries with a view to resolving issues at the lowest possible level

•Carry out performance management activities with your team, including absence management

•Support a culture of continuous learning and development with your team

•Leverage the performance and potential of your team by identifying and improving talent with regular feedback

•Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence

Operations / Cost Control

•Review your team’s orders before they are placed for the department, optimise stock levels to maximise sales and minimise stock loss, through effective use of the Stock Replenishment System (PSR)

•Responsible for the effective layout of your departmental stockroom in conjunction with the day shift management team and maintaining stockroom standards

•Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs

•Collaborate with the store management team to support the Store Manager with the daily running of the store overnight (and deputise when required)

•Demonstrate robust knowledge of ‘The Way We Work’ manual and its application in store

•Responsible for managing controllable costs (e.g. soiled & damaged) and continuously seek opportunities for cost savings

•Support the daily running of the overnight store operations by adhering to all policies and procedures

•Responsible for completion of Operations and EHS activities where required on the night shift throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environment

•Responsible for deliveries being accepted into the building.

Skills & Experience

•A role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service

•Resilient with a proven ability to lead a team and confident in giving constructive feedback to others

•Commercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive sales

•Good planning and organisational skills, prioritising and working within agreed timescales

•Ability to effectively manage difficult situations and have good problem-solving skills

•Demonstrable experience within Primark or experience in a similar role within a high volume, fast paced environment

Collaborate with the store management team to support the daily running of the nightshift operation and develop a high performing and engaged retail team.

•Motivate and engage the retail assistant on your nightshift. Provide ‘in the moment’ coaching and training on the way of working with ongoing observation and feedback.

ABOUT US

This role is being handled by Venture Recruitment, a specialist Trade, Retail and KBB recruitment consultancy covering the whole of the UK.

Working in partnership with Venture Recruitment will mean working with experienced sector specialists committed to ensuring a first class service. We work with some of the UK’s biggest and most progressive companies so please apply today to find out how we can support you with your next career move.